Shipping Policy

RZ Creative Shop LLC offers international shipping to destinations supported by the store configuration and the shipping services available for the customer address.

Processing Time

Typical processing is 1 to 3 business days after successful payment and order verification. Some products or fulfillment sources may require additional processing, and any product specific estimate shown at checkout takes priority.

Shipping Time

Typical international transit is 7 to 20 business days after dispatch. Delivery time varies by destination, carrier, service, product, customs processing, weekends, holidays, and other factors. The checkout estimate for the selected shipping service is the most current estimate for the order.

Total Delivery Estimate

A typical planning estimate is 8 to 23 business days, calculated as 1 to 3 business days processing plus 7 to 20 business days shipping. This is an estimate, not a guaranteed delivery date. If the selected product or checkout shows a different estimate, that product or checkout estimate controls.

Shipping Cost

The actual shipping charge, including any free or promotional rate, is shown before payment at checkout. Rates can vary by destination, package size, weight, product, fulfillment location, and selected service.

Countries and Regions

We ship only to destinations that can be selected at checkout. Availability is controlled by the store shipping zones and the available fulfillment and carrier services. If your country is not available at checkout, we cannot accept that shipment at that time.

Tracking

When tracking is available, tracking information is provided through the order or shipment notification. A carrier may take time to register the first scan after dispatch, and tracking can pause during carrier handoffs or customs processing.

Customs, Duties and Import Taxes

International shipments can be subject to customs duties, import taxes, VAT, GST, brokerage charges, handling fees, or other destination country charges. Unless the checkout or selected shipping service expressly states that such charges are prepaid, they are the customer responsibility. Customers are responsible for providing any information reasonably required for customs clearance.

Delays and Force Majeure

Carrier disruption, customs inspections, weather, natural events, public emergencies, strikes, holidays, incorrect addresses, security events, and other circumstances outside our reasonable control can delay delivery. Estimated delivery dates are not guarantees.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address. Contact support immediately if an address needs correction. We cannot guarantee changes after processing, dispatch, or fulfillment has started. Additional charges caused by an incorrect address may apply where permitted by law.

Lost, Stolen or Delivered but Missing Packages

First check the carrier tracking, delivery location, household members, building reception, and any delivery instructions. If the package still cannot be located, contact support with your order number and tracking information so we can review the shipment and available carrier remedies. Local theft after confirmed delivery may be outside the store responsibility where permitted by law.

Multiple Packages

Items in one order can be fulfilled from different locations and may arrive in separate packages and at different times. A partial delivery does not necessarily mean that another item is lost.

Fulfillment Partners

Some products may be fulfilled through third party fulfillment or shipping partners. Customer order information required for fulfillment, shipping, tracking, and delivery may be shared with those providers as described in the Privacy Policy.

Returns

For return eligibility, damaged or incorrect item claims, refund timing, and return instructions, see the Return & Refund Policy.

Contact

Questions about shipping can be sent to support@rzcreativeshop.com.