Privacy Policy
This Privacy Policy explains how RZ Creative Shop LLC collects, uses, stores, and shares personal information when you visit rzcreativeshop.com, place an order, create an account, contact support, use checkout, submit a review, or subscribe to marketing.
Business Information
RZ Creative Shop LLC, 1209 Mountain Road Place Northeast, Albuquerque, NM 87110, USA.
Email: support@rzcreativeshop.com
Information We Collect
- Name, email, phone, billing and shipping address
- Order, payment status, transaction, refund, and customer service information
- Account credentials and account related information
- Marketing subscription status, consent records, preferences, and unsubscribe records
- Contact form messages and order numbers
- Reviews or other content you voluntarily submit
- Technical information such as IP address, browser, device, cookies, logs, and website activity where provided by WordPress, WooCommerce, analytics, security, or other services
How We Use Information
We use information to provide the website, process and fulfill orders, calculate shipping and taxes, process payments, provide support, handle returns and refunds, prevent fraud, maintain security, manage customer relationships, send marketing where permitted, improve the store, respond to legal requests, and meet accounting and legal obligations.
WooCommerce and Payment Providers
Checkout and payment providers may receive information needed to authorize and complete a transaction. Depending on the gateway, this can include order totals, billing information, shipping information, email, phone, and transaction identifiers. Full card numbers should be handled by the selected payment provider where supported rather than stored by the store.
Shipping and Fulfillment Providers
Shipping and fulfillment providers may receive information needed to calculate rates, fulfill orders, create labels, clear customs, deliver packages, and provide tracking. This can include name, address, email, phone, order contents, weight, dimensions, declared value, and order identifiers. The exact information shared depends on the service used.
MailPoet and Marketing
If you voluntarily subscribe to store marketing, your email and optional name may be stored in MailPoet and the store mailing list. Marketing messages are sent only after a valid opt in and may use confirmation and unsubscribe controls provided by MailPoet. You can unsubscribe at any time using the unsubscribe link in a marketing email.
Jetpack CRM
Where Jetpack CRM and its WooCommerce synchronization are enabled, customer and order information may be synchronized into the CRM to manage customer relationships and order support. The information handled depends on the CRM configuration and enabled modules.
Reviews and Trustpilot
If you submit or interact with reviews, information may be processed by the review service used by the store, including Trustpilot where enabled. Review providers may have their own privacy policies and terms.
Cookies
Essential WordPress and WooCommerce cookies may be required for cart, checkout, login, security, preferences, and store functionality. Analytics, advertising, social media, review, or embedded services may use additional cookies or similar technologies when enabled. See the Cookie Policy.
Legal Bases and Regional Rights
Depending on the customer's location, processing may rely on contract, consent, legitimate interests, legal obligations, or another lawful basis recognized by applicable law. Depending on location, customers may have rights including access, correction, deletion, portability, restriction, objection, withdrawal of consent, or other statutory rights.
United States State Privacy Rights
Privacy rights vary by state. Where a state privacy law applies to RZ Creative Shop, eligible residents may have rights such as access, correction, deletion, portability, opt out of certain sales or sharing, or appeal rights, subject to statutory exceptions and verification requirements. Contact us to exercise a right.
EEA, UK and Other International Rights
Where applicable law provides additional privacy rights, we will process requests according to that law. Customers may also have the right to complain to their applicable data protection authority.
International Transfers
Because this is a global ecommerce store, information may be processed in the United States or other countries where our service providers operate. Where required, appropriate legal safeguards are used for international transfers.
Data Retention
Information is retained only for as long as reasonably necessary for orders, support, accounting, fraud prevention, security, legal obligations, disputes, consent records, and other legitimate business purposes, subject to applicable retention requirements.
Security
We use reasonable technical and organizational safeguards, but no internet transmission or electronic storage system can be guaranteed completely secure.
Children
The store is not directed at children. We do not knowingly collect personal information from children for marketing. If you believe a child has provided information, contact us so we can review the request.
Privacy Requests
Send privacy requests to support@rzcreativeshop.com. We may need to verify identity before completing a request. Mandatory legal exceptions may apply.
Policy Updates
This policy may change when the store, services, or applicable requirements change. The current version is published here.
Contact
RZ Creative Shop LLC
1209 Mountain Road Place Northeast, Albuquerque, NM 87110, USA
support@rzcreativeshop.com
+1 409 240 0002