Frequently Asked Questions

How long will my order take?

Typical processing is 1 to 3 business days. Typical international shipping transit is 7 to 20 business days. A typical total planning estimate is 8 to 23 business days. Product specific and checkout estimates take priority when they differ.

What payment methods do you accept?

The checkout displays the payment methods currently enabled for your order and destination. Do not rely on a payment method that is not shown at checkout.

Can I change or cancel my order?

Contact support immediately. Changes or cancellations cannot be guaranteed after processing, fulfillment, or dispatch begins.

Can I return an item because of size or change of mind?

Only where the product and applicable return terms allow it. Contact support before sending anything back.

When must I report a damaged or wrong item?

Contact support within 24 hours after delivery for damaged, defective, incorrect, or mismatched products and provide clear photographs.

How long does an approved refund take?

Approved refunds should be received within 25 days, subject to payment provider and bank processing times and any mandatory legal requirements.

What if tracking has not updated?

Tracking may take time to receive its first scan or update during carrier handoffs and customs. If an extended period passes without meaningful movement, contact support.

What if my package is lost?

Check the carrier tracking first, then contact support with your order number and tracking information so the shipment can be reviewed.

What if tracking says delivered but I did not receive it?

Check the delivery location, household members, building reception, and carrier details. If still missing, contact support promptly.

Do you ship to my country?

Eligible destinations are the countries and regions available at checkout. If your destination cannot be selected, the current shipping configuration does not support it.

Can I be charged customs or import fees?

Yes. Import duties, VAT, GST, brokerage, handling, or other local charges can apply depending on the destination and shipping arrangement unless the selected service explicitly states that such charges are prepaid.

Can one order arrive in multiple packages?

Yes. Products can be fulfilled from different locations and may arrive separately.

How do I track my order?

Use the Track Your Order page when tracking information is available, or contact support with your order number.

How do I contact support?

Email support@rzcreativeshop.com or WhatsApp +1 409 240 0002. Response target is within 24 hours.